123myr Privacy Policy

123myr Privacy Policy

Welcome to the 123myr Privacy Policy. This document outlines our practices regarding the collection, use and protection of personal information for users of the 123myr online sports betting and casino platform. By using 123myr services, you agree to the terms set out in this policy.

123myr operates under international licensing and is bound by strict data protection standards. We understand the importance of privacy in the context of financial services and online gambling, and we take this responsibility very seriously.

Information Collected by 123myr

In the course of providing 123myr platform services, we collect several categories of information from users. This collection is done either directly from you or automatically through your use of our services.

Information you provide directly:

• Full name as stated on your MyKad or valid identification document
• Identification card number (MyKad) for identity verification purposes
• Active email address for account communications
• Mobile phone number for two-factor authentication
• E-wallet information and payment methods used (Touch 'n Go eWallet, DuitNow, FPX, or crypto wallet)
• Date of birth for age verification (minimum 21 years)

Information collected automatically:

• IP address and general location data (not precise GPS location)
• Browser type and device used
• Platform activity logs including betting records, deposits and withdrawals
• Session data and cookies to support the user experience
• Time and date of access to the 123myr platform

All of this information is collected solely to enable us to provide a secure service, verify user identity and comply with the international licensing requirements imposed on online gambling platform operators.

How We Use Your Data

123myr uses collected data for clear and legitimate purposes. We do not use your personal information beyond the scope stated in this policy.

• Verifying user identity and processing new 123myr account registrations
• Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency
• Providing 24/7 customer support in Malay and English via live chat and email
• Sending account-related notifications, welcome bonuses and promotional updates that you have agreed to receive
• Identifying and preventing fraud, money laundering and platform abuse
• Fulfilling reporting obligations under our international licensing
• Improving platform interface and functionality based on usage patterns
• Enforcing betting limits and responsible gambling measures

Data Retention Period

123myr adheres to the principle of minimal data retention. We only retain your personal data for as long as necessary to fulfil the original purpose of its collection or as required by applicable licensing and legal obligations.

• Active account data is retained for as long as your account remains active on the 123myr platform
• Financial transaction records are retained in accordance with the minimum compliance requirements set by the licensing authority
• Customer support communication logs are retained to facilitate follow-up reference
• Following account closure, data is retained for the period required for audit purposes before being permanently deleted

When data is no longer needed, we ensure it is securely deleted using methods that meet recognised information security standards.

Data Sharing with Third Parties

123myr does not sell, rent or trade user personal information to third parties for commercial purposes. However, in certain situations, we may share necessary data with the following parties:

Payment Processors:

To process deposit and withdrawal transactions, required information is shared with approved payment processors, including e-wallet platforms and FPX service providers. This sharing is limited to the data necessary to complete the relevant transaction only.

Identity Verification:

Accredited third-party identity verification service providers may be used to verify the authenticity of identification documents to meet Know Your Customer (KYC) requirements under our international licensing.

Statutory Authorities:

We may be required to disclose information to statutory authorities or regulatory bodies when ordered by a valid court order or in the context of financial crime investigations involving our platform.

Cookies and Tracking Technologies

The 123myr platform uses cookies and equivalent tracking technologies to improve the user experience and ensure login session security. Cookies are small text files stored in your browser when you visit our website.

Types of cookies we use:

• Session cookies — required to maintain your login status and ensure account security during an active session
• Preference cookies — store your language preferences and display settings for a more convenient experience on future visits
• Analytics cookies — help us understand platform usage patterns for service improvement purposes
• Security cookies — detect suspicious activity and protect your account from unauthorised access

You can manage cookie settings through your browser. Please note that blocking certain cookies may affect the functionality of the 123myr platform, particularly cookies related to login sessions and account security.

Your Rights as a 123myr User

As a registered 123myr user, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights through our support channels.

• Right of access — you have the right to request a copy of the personal data we hold about you
• Right of rectification — you may request that we correct data that is inaccurate or outdated
• Right of erasure — in certain circumstances, you have the right to request that your data be deleted, subject to our legal obligations
• Right to object — you may object to the processing of your data for direct marketing purposes at any time
• Right to data portability — you have the right to receive your data in a machine-readable format
• Right to withdraw consent — you may withdraw consent previously given for specific processing activities

To exercise any of the above rights, please contact the 123myr support team via live chat or email. We will process your request within a reasonable time and inform you of the outcome.

Information Security Measures

123myr implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.

• SSL/TLS encryption for all data transmitted between your browser and 123myr servers
• Two-factor authentication (2FA) available for all user accounts
• Regular security audits by internal and external information security teams
• Strict access controls on user data — only authorised personnel may access personal information
• Continuous account activity monitoring to detect suspicious access attempts
• A detailed security incident response plan for data breach cases

Although we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. We encourage you to also take precautions such as using a strong password and not sharing your 123myr account login details.

Changes to This Privacy Policy

123myr reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any material changes will be communicated to registered users via email or platform notification.

The latest version of this Privacy Policy is always available on this page. The "Effective" date shown at the top of this page indicates when the current version came into effect. Continued use of the 123myr platform after that date is considered your acceptance of the updated terms.

If you disagree with any changes to this Privacy Policy, you have the right to close your account and stop using 123myr services. Please contact our customer support for more information about the account closure process.

Contact Us Regarding Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data by 123myr, our support team is ready to assist.

You can reach us via live chat available 24/7 on the 123myr platform or through our support email. All privacy-related enquiries are handled in Malay and English by staff trained in data protection matters.